Privacy Policy

Last updated: 13th March 2026

This Privacy Policy explains how Bloom Ceramics UK collects, uses, and protects your personal information when you visit or make a purchase from www.bloomceramicsuk.com.

1. Who we are

Business name: Bloom Ceramics UK
Business address: 124 City Road, London, EC1V 2NX
Email: bloomceramicsuk@gmail.com

We are the data controller responsible for your personal data.

2. What personal information we collect

When you use our website or place an order, we may collect:

Name
Billing and shipping address
Email address
Phone number (if provided)
Payment details (processed securely by third-party payment providers — we do not store card details)
Order history
Messages you send to us

We may also collect limited technical information, such as:

IP address
Browser type
Pages visited

This helps us understand how our website is used and improve it.

3. How we use your information

We use your personal data to:

Process and fulfil orders
Communicate with you about your order
Provide customer support
Send order confirmations and delivery updates
Meet legal and accounting obligations
Improve our website and services

We only collect and use information that is necessary for these purposes.

4. Lawful basis for processing

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

5. Sharing your information

We only share your data where necessary, including with:

Payment processors
Delivery and courier services
Website and e-commerce platforms
Accounting or legal providers (if required)

All third parties are required to handle your data securely and lawfully.

We never sell your personal data.

Our website may contain links to other websites. We have no control over websites outside of our own site. We are not responsible for the content of other websites, or for the protection or privacy of data you submit to them.

6. Marketing communications

If you sign up to our mailing list, we may send you occasional updates about new work, collections, or studio news.

You can unsubscribe at any time by:

Clicking the unsubscribe link in emails, or
Contacting us directly

7. Cookies

Our website uses cookies to ensure it functions properly and to understand how visitors use the site.
You can control or disable cookies through your browser settings.

8. How long we keep your data

We only keep personal data for as long as necessary:

Order and accounting records are kept for at least 6 years (legal requirement)
Marketing data is kept until you unsubscribe
Customer correspondence is kept only as long as needed

9. Your rights

You have the right to:

Access the personal data we hold about you
Request corrections to inaccurate data
Request deletion of your data (where legally possible)
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at bloomceramicsuk@gmail.com.

10. Data security

We take reasonable steps to protect your personal information using secure systems and trusted service providers. However, no method of transmission over the internet is 100% secure.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

The latest version will always be available on this page.

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us at bloomceramicsuk@gmail.com.